How ser23 Collects, Uses, and Protects Your Personal Information
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
ser23 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online gaming platform located at https://ser23.cam and any associated mobile applications or services (collectively, the "Platform").
This Privacy Policy applies to all users of ser23 Services, including visitors who browse our website, registered account holders, and individuals who contact our customer support. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
We are committed to compliance with applicable data protection laws including the General Data Protection Regulation (GDPR), the Personal Data Protection Act applicable in Indonesia, and other relevant privacy legislation. We take data protection seriously and implement industry-standard measures to ensure your personal information remains secure and confidential.
For the purposes of applicable data protection laws, ser23 is the data controller responsible for your personal information. Our contact details are:
If you have questions, concerns, or complaints about our privacy practices or wish to exercise your data protection rights, please contact our Data Protection Officer using the email address above.
ser23 collects several categories of personal information to provide, maintain, and improve our Services. The types of information we collect include:
We collect your personal information through the following methods:
Most of your personal information is provided directly by you when you:
When you access or use the Platform, we automatically collect certain technical information including:
In limited circumstances, we may receive information about you from third-party sources:
ser23 uses your personal information for the following purposes:
Note: You can opt out of marketing communications at any time by updating your account preferences or clicking "unsubscribe" links in emails. Opting out does not affect transactional communications (security alerts, withdrawal confirmations, etc.).
Under applicable data protection laws (including GDPR), ser23 relies on the following legal bases to process your personal information:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation, gaming transactions, withdrawals | Performance of contract (our Terms & Conditions) |
| KYC/AML verification, fraud prevention, age verification | Legal obligation and legitimate interests |
| Marketing communications, promotional offers | Consent (you may withdraw at any time) |
| Platform analytics, service improvement | Legitimate interests |
| Responsible gaming monitoring | Legitimate interests and legal obligation |
| Customer support and communication | Performance of contract and legitimate interests |
ser23 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:
We share information with trusted third-party service providers who perform services on our behalf, including:
These service providers are contractually obligated to protect your information and use it only for the specific services they provide to ser23.
We may disclose your information when required by law or to:
If ser23 undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.
We may share your information for purposes not listed above with your explicit consent, such as participating in joint promotions with partners or sharing testimonials (with identifying information removed).
ser23 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
While we implement robust security measures, you also play a crucial role in protecting your account. Never share your password with anyone, choose a strong unique password, log out after each session on shared devices, and immediately notify us at if you suspect unauthorized account access.
ser23 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer needed, we securely delete or anonymize it to prevent recovery or reconstruction. Anonymized data may be retained indefinitely for statistical analysis and research purposes, as it cannot identify individuals.
Under applicable data protection laws, you have the following rights regarding your personal information. Indonesian users and GDPR-protected individuals can exercise these rights by contacting our Data Protection Officer at .
You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format. First requests are free; subsequent requests within 12 months may incur a reasonable administrative fee.
If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings, or contact customer support for assistance.
You may request deletion of your personal information in certain circumstances, such as:
Note: We may be unable to delete information if we have a legal obligation to retain it (e.g., AML/KYC records, transaction history for tax purposes, or data needed for ongoing legal disputes).
You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format (e.g., CSV, JSON) and transmit it to another service provider.
You can object to processing of your personal information based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.
Where processing is based on your consent (e.g., marketing communications), you can withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
If you believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction (e.g., Indonesia's Ministry of Communication and Information Technology or your local supervisory authority under GDPR).
To exercise any of these rights, please email our Data Protection Officer at with your request. We will respond within 30 days. We may require identity verification before fulfilling your request to ensure we are disclosing information only to the rightful account holder.
ser23 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.
You can control cookies through your browser settings. Most browsers allow you to:
For more information on managing cookies, visit your browser's help section (Chrome, Firefox, Safari, Edge, etc.).
We use third-party services like Google Analytics to analyze Platform usage. These services may use cookies to collect information about your activity across multiple websites. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.
ser23 primarily operates in Indonesia and stores data on secure servers located in reputable data centers. However, some of our service providers (payment processors, cloud hosting, analytics platforms) may process data in countries outside Indonesia, including jurisdictions within the European Union, Singapore, or the United States.
When we transfer personal information internationally, we ensure adequate protection through:
For more information about our data transfer safeguards, contact .
ser23 Services are strictly intended for adults aged 21 and above, in compliance with Indonesian gambling age restrictions. We do not knowingly collect personal information from individuals under 21 years of age.
If we become aware that we have inadvertently collected information from someone under 21, we will immediately delete that information from our systems and terminate the associated account. Parents or guardians who believe their child has provided information to ser23 should contact us immediately at .
We employ age verification measures including date of birth validation during registration and identity document review as part of KYC procedures. Falsifying age information is a serious violation of our Terms & Conditions and may constitute fraud under Indonesian law.
ser23 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through the following methods:
The "Last Updated" date at the top of this page indicates when changes were last made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of ser23 Services after changes are posted constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you must cease using the Platform and may close your account by contacting customer support.
If you have questions, concerns, or requests regarding this Privacy Policy or ser23's data protection practices, please contact us:
By using ser23, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree, please do not use our Services.
256-bit SSL/TLS encryption protects all data in transit. Your personal and financial information is never transmitted in plain text.
We NEVER sell, rent, or trade your personal information to marketers or advertisers. Your data stays with ser23 and trusted service providers only.
Only authorized personnel with legitimate business needs can access your information. All staff sign confidentiality agreements.
Request a copy of all data we hold about you. You have the right to access, correct, delete, or export your personal information anytime.
Data is retained only as long as legally required (7 years for financial records). After that, it's securely deleted or anonymized.
We adhere to EU GDPR standards and Indonesian data protection laws. Regular audits ensure ongoing compliance with international best practices.
Contact our Data Protection Officer or read our FAQ for more information about data protection practices